Shipping, Returns and Warranty
Plain-language summary: we ship anywhere in Canada or you can pick up free in Scarborough. If we sent the wrong part, it doesn't fit after we confirmed your VIN, or it doesn't work, we make it right at our cost. Used parts carry a 30-day warranty. These promises are in addition to your rights under consumer protection law.
1. Shipping
- Where: anywhere in Canada. We do not ship outside Canada at this time.
- Cost: checkout shows an estimate based on your postal code and the size of the parts. We confirm the exact shipping cost with your order before you pay. Small and medium parcels ship free on orders over $149 to most of Canada; rural addresses, the territories and remote areas are not included in free shipping.
- Large items (engines, transmissions, differentials, cylinder heads, bumpers, body panels, steering racks and similar) ship by freight and are always quoted with your order. Pickup at the freight company's depot is usually cheaper than home delivery.
- When: we usually ship within 2 business days after payment. Most parcels arrive in 1 to 7 business days depending on distance; the territories and remote areas take longer.
- Carriers: we use Canada Post and other couriers and freight companies. We give them your name, address and phone to deliver your order (see the Privacy Policy). Tracking is sent when the parcel ships.
- Damaged or missing parcels: tell us within 7 days of delivery with photos of the box and the part, and keep the packaging. We deal with the carrier and repair, replace or refund. The risk of loss in transit is ours, not yours.
Free pickup
Choose "Pick up at shop" at checkout. We text or email you when your part is ready at 76 Sherry Road, Unit H, Scarborough. Bring your order number.
2. Returns
| Situation | What we do | Return shipping |
|---|---|---|
| Wrong part sent, part not as described, or arrived damaged | Replacement or full refund | We pay |
| Doesn't fit, although we confirmed fitment for the VIN you gave us | Replacement or full refund | We pay |
| Defective (see warranty below) | Repair, replacement or refund | We pay |
| Change of mind, or ordered for the wrong vehicle, within 30 days of delivery, part not installed | Refund less a 15% restocking fee | You pay |
| Parts we specially ordered from a supplier for you | The supplier's return terms, which we tell you before you pay | As stated then |
- Electrical and electronic parts (modules, sensors, ECUs, keys): change-of-mind returns are accepted only if the part has not been installed or connected and our inspection mark is intact, because connecting or coding a module can change it. This does not limit returns for wrong, damaged or defective parts.
- How to return: call or text us at 647-702-8019 with your order number before sending anything. We give you a return number and instructions. Send the part back in the condition you received it, well packed.
- Refunds go back to the original payment method within 15 days of us receiving the part (or of cancelling, if we cancel).
- Core charges are refunded when we receive the old part in rebuildable condition within the time on your confirmation.
3. Warranty
Used OEM parts: 30 days
Used parts are warranted to be the part described and to work for 30 days from delivery (or pickup). If a part fails in that time, we repair, replace or refund it (your choice of refund if we cannot replace it). To make a claim, contact us with your order number and a short description of the problem; we may ask for a photo, a diagnostic report or the part back.
For engines, transmissions, differentials and cylinder heads, please keep proof that the part was installed by a licensed repair facility, and follow the manufacturer's procedures (new fluids, filters and gaskets as required), so we can assess a claim fairly.
New parts
New parts carry our 30-day warranty plus any manufacturer's warranty. We help you make a manufacturer claim.
What the warranty does not cover
- Labour to remove or install the part, towing, rental or loss of use (unless the law requires it);
- Damage from incorrect installation, accidents, misuse, racing, or a fault elsewhere in the vehicle that damaged the part;
- Normal wear items once used (brake pads, filters, belts) and cosmetic marks shown in the listing photos;
- Coding, programming or adaptation of modules (see the Terms of Sale).
4. Your legal rights
This policy adds to, and does not reduce, the rights you have under the Ontario Consumer Protection Act, the Sale of Goods Act and the consumer protection laws of your province. For example, a part must be fit for its described purpose and of acceptable quality for a used part of its age and description.
5. Contact
1001291506 Ontario Inc. (FastAutoParts.ca), 76 Sherry Road, Unit H, Scarborough, ON M1L 2J9 · 647-702-8019 (call or text)